One lesson from all my experience across working closely with a dozen organisations over 23 years is we don't do data enough. In the world of big data, cheap systems and savvy young staff the data gap is one we can't afford: it's a missed opportunity to do the best we can in our mission and an easy opportunity to demonstrate to funders and supporters that you understand your challenges, you're delivering change and you can share learning for wider impact.
Here's a data checklist for you. If you can tick all points you're doing very very well:
Hopefully you're able to answer a confident "yes" to all up to at least point 11. If not don't worry, but please plan to get at least that far. The good news is you can do it - the management bit at least - with a pencil (or your computer if you want to get all technical on me). All you need to do is sketch tables of what results you need, work out where those numbers come from and then plan how to consistently record those numbers. Your plan might involve training for you or a team member, new ways of recording data, maybe a regular routine of doing some simple analysis, maybe a chat with your senior managers or board to see what they want and what they'll resource. Last of all it might - only might - require some IT development or a new system but you should be super cautious about this. My quess is you've already got what you need to do the basics well, you just need to engage with it and not expect the system to do the analytical thinking for you.
I can help you with this. My first job was in database development, I understand charity operational processes and reporting needs and I've done analysis work for household name NGOs and small local organisations. I'm pretty busy right now but if what you need is just a hand thinking it through then please get in touch.
Please comment if you can add points to my checklist. Thanks!